3 High-Level UX Takeaways from 1100+ Hours of Testing Leading Food Delivery and Takeout Sites

Baymard has spent 1100+ hours usability testing and researching online food delivery and takeout website features, layouts, content, and designs. During testing, users at these sites frequently ran into issues that severely disrupted their ability to efficiently order food for delivery or takeout. Many sites didn’t make it easy to change meal preferences once they had been selected — leading to user hesitation at a crucial stage of their ordering process.