A Lobster, Gemstones, and a 3-lane Highway - Elements of a UX Strategy

Jens Mühlstedt started as the Head of UX in a data science company (ONE LOGIC) One of his major tasks from the beginning was to create a strategy for further strengthening user experience (UX) and all its subtopics. The military provides an effective analogy, where strategy, operations, and tactics have been in use for a very long time.