Include All Order-Fulfillment Options in the Fulfillment-Selector Interface (50% Don’t)
Baymard's e-commerce UX benchmark reveals that 50% of sites fail to include all fulfillment options in the fulfillment-selection interface. Users may decide to use a different fulfillment method after checkout for a variety of reasons. 48% of US online shoppers have abandoned orders in the past quarter due to “Too high extra costs added”