Nielsen Norman Group

21 Jun 2024

Net Promoter Score: What a Customer-Relations Metric Can Tell You About Your User Experience

Analytics Customer discovery UX process Usability

Read the full article

More from Nielsen Norman Group

Nielsen Norman Group

8 Nov 2024

AI Features Must Solve Real User Problems

Nielsen Norman Group

8 Nov 2024

The Rhetorical Triangle for Stakeholders: Make Your Point

Nielsen Norman Group

6 Nov 2024

Jumbo Supermarkets and PostNl Featured as Pioneers in Journey-Centric Design Operations

Nielsen Norman Group

1 Nov 2024

Research Plans: Organize, Document, Inform

Nielsen Norman Group

1 Nov 2024

Screening Participants for User-Research Studies

Nielsen Norman Group

25 Oct 2024

Product & UX Glossary

Nielsen Norman Group

25 Oct 2024

Technology Myths and Urban Legends

Nielsen Norman Group

18 Oct 2024

Journey-Centric Design: The Evolution of UX-Design Operations for The Coming Era

Nielsen Norman Group

18 Oct 2024

Accelerators Maximize Efficiency in User Interfaces

Nielsen Norman Group

11 Oct 2024

Getting into the Discovery Mindset

Nielsen Norman Group

4 Oct 2024

Sneaking: The Deceptive UX Pattern You Never Saw Coming

Nielsen Norman Group

4 Oct 2024

Icon Usability: When and How to Evaluate Digital Icons

© 2024. Made in Manchester by Matt Kevan.