New 2023 Mobile Customer Accounts UX Benchmark with 1,600+ Performance Scores and 1,100+ Best Practice Examples

At Baymard we’ve just released a new Mobile Customer Accounts UX benchmark. This adds to our existing e-commerce UX benchmark. Our 68 core benchmark sites have been manually assessed across our 29 most important research-based Mobile Customer Account UX guidelines. The 68 sites’ 1,600+ UX performance scores are summarized in the interactive scatterplot below — showing you how they perform collectively and individually.