SaaS UX Benchmark - 5 Pitfalls to Avoid

Baymard has published a new in-depth Digital Subscriptions & SaaS UX Benchmark Database. Database contains rankings for the following 10 B2B and B2C sites: Firebase, Slack, Adobe, Zendesk, Shopify, Xero, Box, and Microsoft Teams. These sites have been manually assessed by researchers across 250+ research-based UX parameters relevant for digital subscriptions. Overall, these sites perform slightly better than the average e-commerce site.

SaaS UX Benchmark - 5 Pitfalls to Avoid

More from Baymard Institute

Always Provide 3 or More Product Thumbnails in Product Lists and Search Results – Articles – Baymard Institute

Level Takeaways from 1,765 Hours of Testing – Articles – Baymard Institute

Mobile App UX Trends: The Current State of Mobile App UX (10 Common Pitfalls & Best Practices) – Articles – Baymard Institute

150,000+ Hours of Research Condensed Into Weekly Bitesized UX Videos: Find Us on YouTube – Articles – Baymard Institute

Furniture & Home Decor UX: Always Provide a “Dimensions” Image – Articles – Baymard Institute

Furniture & Home Decor UX: Always Include Contents and Quantities in the List Item for Sets and Bundles – Articles – Baymard Institute

Always Integrate Social Media Visuals on the Product Page for Relevant Products (67% of Sites Don’t) – Articles – Baymard Institute

Apparel & Accessories Sites: Always Provide an Aggregate “Fit” Subscore in the Reviews (33% Don’t) – Articles – Baymard Institute

Commerce Product Finding: Expanded and Updated Research Findings – Articles – Baymard Institute

Furniture & Home Decor: New UX Benchmark with 5,000+ Performance Scores and 5,400+ Best Practice Examples – Articles – Baymard Institute

Always Copy the Active Autocomplete Suggestion to the Search Field (58% Don’t) – Articles – Baymard Institute

Apparel & Accessories: New UX Benchmark with 5,500+ Performance Scores and 4,700+ Best Practice Examples – Articles – Baymard Institute