The eternal question - How much effort should be devoted to Internal Applications?

The eternal question: How much effort should be devoted to internal applications? Pedro Canhenha is happy to volunteer his thoughts on the topic. The Nielsen Norman Group defines Service Design in the following way: “Service design is the activity of planning and organizing a business’s. People, people, and processes directly in order to (1) improve the employee's experience, and (2) indirectly, the customer's experience.