Virtual Queues - 13 Best Practices for Managing the Wait

In the last few years we’ve seen the rise of virtual queues — online tools that manage the experience of waiting in line. Virtual queues for online interactions isn’t new, but virtual queues for physical interactions are a relatively recent trend driven by the need to keep people socially distanced during the COVID-19 pandemic. Virtual queueing helps businesses manage long lines and web traffic, it also improves customer experience.