Customer discoveryLearning about users' needs and problems through conversations and observation before starting to design solutions.

298 Customer discovery articles

7 Oct 2023

Humanizing the one-man digital agency subscription model

Communication Customer discovery User engagement Business strategy

Nielsen Norman Group

17 Sept 2023

User Interviews 101

Customer discovery Design thinking User empathy User research

11 Sept 2023

Lean Product Design - A Playbook

Customer discovery Product design UX strategy User research

11 Sept 2023

UX Research Strategies for Shaping Product Roadmaps

Collaboration Customer discovery UX process User research

11 Sept 2023

Enhancing the Customer Experience with Field-Service Mobile Apps

Customer discovery Usability Business strategy Best practice

21 Aug 2023

Overcoming Challenges When Conducting UX Interviews

Conversational design Customer discovery User empathy User research

7 Aug 2023

Embrace Silence to Enlighten Your UX Research Skills

Customer discovery Design thinking User empathy User research

5 Aug 2023

The Best User Research Happens in Silence

Customer discovery Design thinking UX process User research

Nielsen Norman Group

31 Jul 2023

Context Methods - Study Guide

Customer discovery Design thinking UX process User research

31 Jul 2023

KPIs

Customer discovery Design thinking User research Business strategy

13 Jul 2023

How UX Outcomes Make A Team’s Daily Work Truly Human-Centered

Customer discovery UX process User empathy User research

Nielsen Norman Group

9 Jul 2023

Virtual Queues - 13 Best Practices for Managing the Wait

Customer discovery User research User testing Best practice

7 Jul 2023

JTBD Research - How we at Amenitiz Discovered the Key Jobs and Pain Points of Hospitality…

Customer discovery UX process User empathy User research

Nielsen Norman Group

6 Jul 2023

User Experience vs. Customer Experience - What’s The Difference?

Customer discovery UX strategy User empathy User research

5 Jul 2023

Creating Effective Screener Surveys

Customer discovery UX process User empathy User research

29 Jun 2023

Mastering Client Interviews - Applying the Principles of “The Mom Test” for Effective Questioning as…

Customer discovery Design thinking UX process User research

29 Jun 2023

23 strategies for lowering CRM workloads and headcount

Customer discovery User engagement Artificial intelligence Business strategy

24 Jun 2023

From Overlooked to Revenue Driver - Embedding UX Practices in a Digital Marketing Agency

Customer discovery UX strategy User research Business strategy

24 Jun 2023

Loyalty Amplified - UX Case Study Fueling Retention & Repeat Purchases in Bewakoof App

Customer discovery Product design User engagement E-commerce

22 Jun 2023

What separates rigorous research from customer conversations?

Customer discovery Design ethics UX process User research

19 Jun 2023

Embrace silence to lighten UX research skills.

Customer discovery Design ethics User empathy User research

14 Jun 2023

Exploring the User Experience of the Adventure Reader App - Insights from Independent User Research…

Customer discovery UX process Usability User research

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