Customer discoveryLearning about users' needs and problems through conversations and observation before starting to design solutions.

287 Customer discovery articles

Nielsen Norman Group

9 Jul 2023

Virtual Queues - 13 Best Practices for Managing the Wait

Customer discovery User research User testing Best practice

7 Jul 2023

JTBD Research - How we at Amenitiz Discovered the Key Jobs and Pain Points of Hospitality…

Customer discovery UX process User empathy User research

Nielsen Norman Group

6 Jul 2023

User Experience vs. Customer Experience - What’s The Difference?

Customer discovery UX strategy User empathy User research

5 Jul 2023

Creating Effective Screener Surveys

Customer discovery UX process User empathy User research

29 Jun 2023

Mastering Client Interviews - Applying the Principles of “The Mom Test” for Effective Questioning as…

Customer discovery Design thinking UX process User research

29 Jun 2023

23 strategies for lowering CRM workloads and headcount

Customer discovery User engagement Artificial intelligence Business strategy

24 Jun 2023

From Overlooked to Revenue Driver - Embedding UX Practices in a Digital Marketing Agency

Customer discovery UX strategy User research Business strategy

24 Jun 2023

Loyalty Amplified - UX Case Study Fueling Retention & Repeat Purchases in Bewakoof App

Customer discovery Product design User engagement E-commerce

22 Jun 2023

What separates rigorous research from customer conversations?

Customer discovery Design ethics UX process User research

19 Jun 2023

Embrace silence to lighten UX research skills.

Customer discovery Design ethics User empathy User research

14 Jun 2023

Exploring the User Experience of the Adventure Reader App - Insights from Independent User Research…

Customer discovery UX process Usability User research

Nielsen Norman Group

11 Jun 2023

How and Why to Include Users in UX Workshops

Collaboration Customer discovery User empathy User research

UX For the Masses

9 Jun 2023

Continuous discovery – holy grail, or poisoned chalice?

Customer discovery Design thinking UX process User research

9 Jun 2023

EZ Organizer - Discover the Power of DIY Storage Boxes

Customer discovery Design thinking User research

Nielsen Norman Group

4 Jun 2023

Prioritizing User Needs - Vanguard Mobile App

Customer discovery Design ethics UX process User research

31 May 2023

“I wish I could do UX research nicely”- UX Designer

Customer discovery Design thinking UX process User empathy

31 May 2023

How I Landed My First Job as a Founding Product Designer?

Customer discovery Design ethics Product design UX careers

26 May 2023

Turning Ambiguous Ideas Into Explicit Product Solutions

Collaboration Customer discovery UX process UX strategy

26 May 2023

How does a UX designer develop product intuition to create a competitive product?

Customer discovery UX process User empathy User research

22 May 2023

6 Ways UX Design Builds Stronger Customer Relationships

Customer discovery Design ethics Usability User engagement

21 May 2023

UX Features That Boost Revenue of Top Brands

Customer discovery UX strategy User engagement Business strategy

18 May 2023

Strategic UX Research is The Next Big Thing

Customer discovery Design thinking UX strategy User research

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